FAQ
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1. Why does my jewelry look slightly different from the product photos?
This is the beauty of Lumi Letter. We use natural baroque pearls, which are celebrated for their irregular, organic shapes. Just as no two tides are identical, every pearl has its own unique silhouette, luster, and texture. Your piece is a one-of-a-kind archive of nature, created specifically for you.
2. Is the jewelry suitable for sensitive skin?
Yes. We use high-quality 14K gold plating and hypoallergenic materials designed for comfort. Our pieces are crafted to be worn directly against the skin, ensuring a lightweight and airy feel even during long days under the sun.
3. How should I care for my Lumi Letter pieces?
To preserve the radiant luster of your pearls and gold:
- Avoid direct contact with perfumes, hairsprays, or harsh chemicals.
- Gently wipe your jewelry with a soft cloth after wearing it at the beach or in the sun.
- Store each piece in its original pouch to prevent scratches.
4. How long will it take to receive my order?
Each piece is hand-selected and made-to-order to ensure the highest quality. Please allow 5-7 business days for processing before shipment. Once shipped, you will receive a tracking number to follow your jewelry's journey from our hands to yours.
5. What is your return policy for handmade items?
Because each piece is handcrafted to order and features unique natural pearls, we primarily offer returns for quality-related issues. If your jewelry arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo, and we will make it right.
6. Where is my order?
Orders ship in 5-7 days. Click Track Order to check your real-time status.